Once a Customer, Always a Customer
Once a Customer, Always a Customer
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Zusammenfassung
This book shows that exceptional customer service can help any company to beat its competitors. In this revised edition -- which includes a new chapter on e-service -- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
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Once a Customer, Always a Customer by Chris Daffy
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you famous for service| SKU | Nicht verfügbar |
| ISBN 13 | 9781860761645 |
| ISBN 10 | 186076164X |
| Titel | Once a Customer, Always a Customer |
| Autor | Chris Daffy |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | Oak Tree Press |
| Erscheinungsjahr | 2000-10-30 |
| Seitenanzahl | 304 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |