The Real-Time Contact Center by Donna Fluss

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The Real-Time Contact Center by Donna Fluss

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Zusammenfassung

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. This book offers practical strategies for turning the call centre into a real-time operation that generates profits.

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The Real-Time Contact Center by Donna Fluss

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.

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Donna Fluss is the Principal of DMG Consulting LLC, specialising in contact centre strategy, operations, and technology for the Forbes Global 2000 and emerging companies. She is a leading CRM visionary and a well-known writer and speaker.
SKU Nicht verfügbar
ISBN 13 9780814472569
ISBN 10 0814472567
Titel The Real-Time Contact Center
Autor Donna Fluss
Buchzustand Nicht verfügbar
Bindungsart Hardback
Verlag HarperCollins Focus
Erscheinungsjahr 2005-08-26
Seitenanzahl 208
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.