Service Design by Andy Polaine

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Service Design by Andy Polaine

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Service Design by Andy Polaine

"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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SKU Nicht verfügbar
ISBN 13 9781933820330
ISBN 10 1933820330
Titel Service Design
Autor Andy Polaine
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Rosenfeld Media
Erscheinungsjahr 2013-03-13
Seitenanzahl 216
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.