Six SIgma for Transactions and Service by Parveen Goel

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Six SIgma for Transactions and Service by Parveen Goel

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Zusammenfassung

Many of the Six Sigma methods successfully used in manufacturing are being utilised in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences.

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Six SIgma for Transactions and Service by Parveen Goel

Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectorsHowever, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
SKU Nicht verfügbar
ISBN 13 9780071443302
ISBN 10 0071443304
Titel Six SIgma for Transactions and Service
Autor Parveen Goel
Buchzustand Nicht verfügbar
Bindungsart Hardback
Verlag McGraw-Hill Education - Europe
Erscheinungsjahr 2005-01-16
Seitenanzahl 558
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.