Streamline by Richard Paul Baron
"A Useful training tool for teams that want to improve processes, support innovative teams, and provide more value to their communities! A step-by-step approach." Karen Thoreson, President, Alliance for Innovation."Streamline is a smooth-reading and clear explanation of a powerful business organizing process. I liked Sam, liked the other characters and was drawn into the story. " Mary Sojourner, novelist and NPR commentator.
City Manager Sam McConnell just had the scariest meeting of his career.
His Council have handed him a hard deadline: Drastically improve services and customer satisfaction in 90 days, or you're out.
With no new hires or budget increases to work with, Sam seeks advice from friends, who throw him a lifeline: Lean and Six Sigma.
Battling a range of temperaments, executive ambitions, bad press, and resistance to change, Sam and his management team dive into Lean and Six Sigma training, headed by expert Karen Spencer.
As these true-to-life characters and situations explain Lean and Six Sigma in everyday language, you're given a clear road map to improving customer satisfaction and efficiency in any department in your organization. Time to take the journey.
STREAMLINE is for:
* Managers who want to offer improved government services in less time-with little or no budget increase or new hires
* Lean and Six Sigma practitioners who want to train others in their organization
* Frustrated workers who know there must be a better way
STREAMLINE your organization, and you'll create a direct route to:
* Happy Citizens
* Motivated Employees
* Approving Council Members
Richard Baron is a Process & Project Coordinator for Coconino County in Arizona, where he leads the process improvement efforts for the county, and started the Lean Government committee. Previously, he was a consultant for the Arizona Manufacturing Extension Partnership (MEP), a nationwide organization providing Lean consultation to manufacturers. He has been involved with manufacturing for most of his career. Richard is an active member of the Alliance for Innovation (www.transformgov.org), Arizona City/County Management Association (ACMA) (www.azmanagement.org), International City/County Management Association (ICMA) (www.icma.org), Arizona Association of Counties (AACO) (www.azcounties.org), National Association of Counties (NACO) (www.naco.org), and National Association of County Administrators (NACA) (www.countyadministrators.org). He has produced and recorded seminars on Lean and Six Sigma, which are available through the Alliance for Innovation at www.transformgov.org. He holds a Lean Six Sigma Black Belt from Acuity Institute, a Bachelor of Science in Industrial Engineering from Arizona State University, a Master's in International Management from Thunderbird School of Global Management, and a Master's in Business Administration from Arizona State University.
| SKU | Nicht verfügbar |
| ISBN 13 | 9780692717301 |
| ISBN 10 | 0692717307 |
| Titel | Streamline |
| Autor | Richard Paul Baron |
| Serie | Streamline |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | Angola Press |
| Erscheinungsjahr | 2016-07-16 |
| Seitenanzahl | 194 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |