Up! Your Service Action Steps
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Up! Your Service Action Steps by Ron Kaufman
Strategies and action steps to delight your customers now Build a mindset and a toolset to bring your service UP develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world's most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron's methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.
| SKU | Nicht verfügbar |
| ISBN 13 | 9789810529598 |
| ISBN 10 | 9810529597 |
| Titel | Up! Your Service Action Steps |
| Autor | Ron Kaufman |
| Serie | Up! Your Service |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | Kaufman Professional Services |
| Erscheinungsjahr | 2002-03-01 |
| Seitenanzahl | 318 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |