{"title":"Chantal M Roberts","description":null,"products":[{"product_id":"love-story-book-chantal-m-roberts-9781737426837","title":"A Love Story","description":null,"brand":"WoB","offers":[{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50389867921681,"sku":"CIN1737426838VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1737426838.jpg?v=1750897034"},{"product_id":"once-upon-a-claim-book-chantal-m-roberts-9781737426851","title":"Once Upon A Claim","description":null,"brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51049747808529,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51049750823185,"sku":"NIN9781737426851","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1737426854.jpg?v=1750993562"},{"product_id":"art-of-adjusting-book-chantal-m-roberts-9781737426806","title":"The Art of Adjusting","description":"\u003cp\u003eEvery profession has its unwritten rules which practitioners learn through on-the-job training. Being a claims adjuster is no different, except that insurers expect the claims department to shoulder more and more duties with less personnel-- leaving little time for training from seasoned adjusters. This is exacerbated by the brain drain of the Baby Boomers leaving and no clear educational process for adjusters.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eThe Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling will help the adjuster: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWrite better reservation of rights letters\u003c\/li\u003e\n\u003cli\u003eHandle irate insureds and claimants in a more professional manner\u003c\/li\u003e\n\u003cli\u003eUnderstand how to read an estimate and medical records.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eChantal M. Roberts, CPCU, AIC, RPA, is a claims handling, standards, practices, and procedures expert witness with 20-plus years' experience as a multi-lined claims adjuster. In her first book, she attempts to bridge the gap between being a new adjuster and a seasoned hand by offering some of the lessons she learned so that adjusters can get back to doing what they are meant to do: settle claims quickly, proficiently, and economically. \u003c\/p\u003e","brand":"WoB","offers":[{"title":"- \/ - \/ -","offer_id":51050054811921,"sku":"","price":0.0,"currency_code":"GBP","in_stock":true},{"title":"US \/ NEW \/ INGRAM","offer_id":51050058055953,"sku":"NIN9781737426806","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/1737426803.jpg?v=1751410299"}],"url":"https:\/\/www.worldofbooks.com\/de-de\/collections\/autor-buecher-von-chantal-m-roberts.oembed","provider":"World of Books ","version":"1.0","type":"link"}