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This book is a helpful reference guide for corporate executives and private equity groups of all types.\" --Neal Aronson, Managing Partner, Roark Capital Group  \"Business success increasingly depends on effective use of IT. Effective use of IT depends on the kind of in-depth, practical insight in this book. Baschab and Piot provide a pragmatic approach to information systems investment that should be required reading for senior executives and CIOs alike.\" --Erik Brynjolfsson, Schussel Professor of Management, Director of the Center for Digital Business, MIT  \"This book should provide valuable guidance for management and technology consultants. The Executive's Guide to Information Technology provides field-proven insight on all important aspects of IT planning and execution, from governance to applications to operations and infrastructure.\" --Gary J. Fernandes, former vice chairman, EDS, member of the Board of Directors, Computer Associates  \"Baschab and Piot do a great job of laying out the fundamental issues and challenges that every IT organization faces. More often than not, the issues are not technical in nature, but are a reflection of how the IT and business teams work together to define, execute, and implement new business tools. The threshold issue is leadership. Often it is difficult for business leaders to feel that they have the skills and perspective to provide that leadership on technical projects. The Executive's Guide to Information Technology provides non-technical business leaders a solid framework for engaging with their IT peers.\" --Tom Nealon, Chief Information Officer, J.C. 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Top consultants John Baschab and Jon Piot provide specific and sharply defined policies, practices and tools for each important aspect of managing the professional services firm, allowing you to assess current operations and develop a step-by-step plan for realising measurable productivity improvements. Further, the book will help you improve financial performance by managing costs, getting the most from external vendors and improving revenues.   The Professional Services Firm Bible is full of best practices, proven advice and practical techniques and includes a CD-ROM with customizable tools every professional services firm can use to achieve improvements.   Please visit www.iig1.com and www.impactinsights.com for more information on the book and top consultants John Baschab and Jon Piot.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50354245468433,"sku":"CIN0471660485G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":50974221336849,"sku":"CIN0471660485VG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":51746014888209,"sku":"GOR005656440","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"GB \/ NEW \/ INGRAM","offer_id":52332293226769,"sku":"NLS9780471660484","price":0.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471660485.jpg?v=1751391242"},{"product_id":"executive-s-guide-to-information-technology-book-john-baschab-9780471266099","title":"The Executive's Guide to Information Technology","description":"The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functiono from application management to vendor management. IT management experts John Baschab and Jon Piot provide the techniques IT managers and executives need to accurately assess their current operations. Further, they offer a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. The authors begin by examining the symptoms and causes of waste, inefficiency and underperformance in typical IT departments before offering in-depth analysis of each operational area of IT management. They present current and emergent best practices for transforming the department into a world-class service organization. Packed with prescriptive advice and hard-earned insight, this comprehensive resource is organized into stand-alone chapters that provide quick access to important information when managers need it. In addition, spreadsheets, documents, and checklists are designed to aid in planning and decision-making and can be easily accessed on the included CD-ROM. Designed to help IT managers and top executives get the most out of their departments, their budget and themselves, the book covers such topics as: managing the department, establishing leadership roles, assessing the organization, cost management, project demand management, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs. With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. The book will help managers improve their performance and stature within their organizations by providing the tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions. Executives will understand how to work effectively with the CIO or IT director, as well as provide constructive management input to the IT function, achieving the best return on their IT assets.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50464669532433,"sku":"CIN0471266094G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471266094.jpg?v=1751229355"},{"product_id":"outperform-book-john-baschab-9780470442135","title":"Outperform","description":"\"University endowment managers have generally outperformed themarket benchmarks. However, their knowledge has not been welldocumented in any book. This book fills that gap and should be ofsignificant help to all those who want to learn from extensiveinterviews with a number of endowment managers.\"-PREMJAIN, McDonough Professor of Accounting and Finance, GeorgetownUniversity Learn how higher education's largest endowments consistentlyachieve higher investment returns than the overall market.The Chief Investment Officers who oversee the top academicendowment funds manage over $400 billion in total assets. Over thelast ten years (1999-2009), large endowments returned anaverage of 6.1%, compared to the S\u0026amp;P 500 index average of-2.22%, an outperformance difference of over 8%. 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