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Everyone from a CEO of a corporation to middle managers to administrative assistants can glean valuable insights on leadership issues from this comprehensive work.\"--General C. C. Krulak, USMC Commandant, United States Marine Corps.  \"Both men and women will find this book inspirational and practical. Its message is that the best way to be a better leader is to encourage leadership in others--and it tells you how to go about it.\"--Gay Culverhouse, Ph.D. Chair, Center for Opportunities and Outcomes for People with Disabilities Teachers College, Columbia University.","brand":"WoB","offers":[{"title":"GB \/ VERY_GOOD \/ INTERNAL","offer_id":49533215867153,"sku":"GOR001796812","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ GOOD \/ SBYB","offer_id":51612729147665,"sku":"CIN0471012882G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51799282974993,"sku":"CIN0471012882VG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471012882.jpg?v=1751325850"},{"product_id":"quality-in-action-book-patrick-l-townsend-9780471552062","title":"Quality in Action","description":"\"An important book--and one that's just plain fun to read...This book is gem!\"----Tom Peters  \"The rational person's guide to BS-less quality improvement. It's a must read.\"----Ron Zemke, co-author of Delivering Knock Your Socks Off Service  The art of quality management taught as never before--by two of the nation's leading quality gurus  NOW IN PAPER!  Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service.  PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. 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The description of the process at Paul Revere details not only how the plan works but, more importantly, why. Progressive yet practical, with new information on quality values, this book can be adapted to meet the needs of organizations in any setting, from service or manufacturing industries to academia or community groups.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":49901981597969,"sku":"CIN0471520187G","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ WELL_READ \/ SBYB","offer_id":49916540354833,"sku":"CIN0471520187A","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471520187.jpg?v=1751260949"},{"product_id":"commit-to-quality-book-patrick-l-townsend-9780471839538","title":"Commit to Quality","description":"This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50351462547729,"sku":"CIN0471839531G","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/0471839531.jpg?v=1751229605"},{"product_id":"five-star-leadership-book-patrick-l-townsend-9780471327288","title":"Five-star Leadership","description":"\"All veterans know that leadership, at its best, is never autocratic, abusive, or arbitrary. Rather, it relies on commitment, communication, and character. To anyone interested in what the pros have to say about leadership, I highly recommend this readable and well-researched book.\"--Robert A. Lutz former President and COO, Chrysler Corporation. \"This book is unlike any other on leadership that I have read. Citing helpful examples, including those from the rich literature of the military, this book sounds a clear call for us to get on with the important work of building broadly based leadership that will enrich both business and individual lives.\"--Dr. Curt W. Reimann, former Director, Malcolm Baldrige National Quality Award. \"A handbook for leaders that transcends all barriers. Everyone from a CEO of a corporation to middle managers to administrative assistants can glean valuable insights on leadership issues from this comprehensive work.\"--General C. C. Krulak, USMC Commandant, United States Marine Corps. \"Both men and women will find this book inspirational and practical. Its message is that the best way to be a better leader is to encourage leadership in others--and it tells you how to go about it.\"--Gay Culverhouse, Ph.D. Chair, Center for Opportunities and Outcomes for People with Disabilities Teachers College, Columbia University.","brand":"WoB","offers":[{"title":"US \/ GOOD \/ SBYB","offer_id":50354211651857,"sku":"CIN047132728XG","price":0.0,"currency_code":"GBP","in_stock":false},{"title":"US \/ VERY_GOOD \/ SBYB","offer_id":51415898915089,"sku":"CIN047132728XVG","price":0.0,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/047132728X.jpg?v=1750976353"},{"product_id":"engineering-your-faith-book-patrick-l-townsend-9781649572066","title":"Engineering Your Faith","description":"\u003cp\u003eEngineering Your Faith\u003c\/p\u003e\u003cp\u003eBy: Patrick L. 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The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing \"total\" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. 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