Basic Service Management
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Basic Service Management by Rob England
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit.; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Although he works around the ITIL industry, he is self-employed and his future is not dependant on ITIL - he has nothing to sell you but the ideas in this book. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.
| SKU | Nicht verfügbar |
| ISBN 13 | 9780958296939 |
| ISBN 10 | 0958296936 |
| Titel | Basic Service Management |
| Autor | Rob England |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | Two Hills |
| Erscheinungsjahr | 2011-10-10 |
| Seitenanzahl | 64 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |