ISE Service Management: Operations, Strategy, Information Technology by Sanjeev Bordoloi

ISE Service Management: Operations, Strategy, Information Technology by Sanjeev Bordoloi

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

SKU	Nicht verfügbar
ISBN 13
Titel	ISE Service Management: Operations, Strategy, Information Technology
Autor	Sanjeev Bordoloi
Buchzustand	Nicht verfügbar
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Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.