{"product_id":"books-ise-service-management-operations-strategy-information-technology-by-sanjeev-bordoloi","title":"ISE Service Management: Operations, Strategy, Information Technology","description":"The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.","brand":"World of Books ","offers":[{"title":"Default Title","offer_id":53507977707793,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4072\/6801\/files\/9781260092424.jpg?v=1778139222","url":"https:\/\/www.worldofbooks.com\/de-de\/products\/books-ise-service-management-operations-strategy-information-technology-by-sanjeev-bordoloi","provider":"World of Books ","version":"1.0","type":"link"}