Brilliant Customer Service by Debra Stevens

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Brilliant Customer Service by Debra Stevens

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Teil der Brilliant Business-Serie

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Brilliant Customer Service by Debra Stevens

Keep them coming back for more   Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES ·        Identify your customers real needs and how best to meet them ·        Build trust and long term loyalty with your customers to stay ahead of the competition ·        Make sure you are remembered and recommended

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Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe,
Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to give readers a practical common sense approach to improving their results.

SKU Nicht verfügbar
ISBN 13 9780273738077
ISBN 10 0273738070
Titel Brilliant Customer Service
Autor Debra Stevens
Serie Brilliant Business
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Pearson Education Limited
Erscheinungsjahr 2010-10-28
Seitenanzahl 216
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.