The Customer Challenge by Tom Johnson

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The Customer Challenge by Tom Johnson

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Zusammenfassung

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

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The Customer Challenge by Tom Johnson

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

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SKU Nicht verfügbar
ISBN 13 9780273626336
ISBN 10 0273626337
Titel The Customer Challenge
Autor Tom Johnson
Buchzustand Nicht verfügbar
Bindungsart Hardback
Verlag Pearson Education Limited
Erscheinungsjahr 1997-06-27
Seitenanzahl 256
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis Nicht verfügbar