Customer Mania! by Ken Blanchard
The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success.‘Customer Mania! is the finest distillation of Ken Blanchard's wisdom, convictions and possibility thinking to dateWhat inspired me most was that it can happen and it is never too late to start!’
Tami Heim, former president of Borders, Inc.
‘In the long history of management writing, no one has so clearly and memorably extracted, exposed, illustrated and explained the essentials of enlightened and profitable management as Ken Blanchard. Bravo!’
Tom Peters
Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 13 million copies and been translated into more than 25 languages. He has also written and co-authored numerous other books, including Gung Ho!, Big Bucks!, Raving Fans!, The One Minute Apology and The One Minute Golfer.
| SKU | Nicht verfügbar |
| ISBN 13 | 9780007210503 |
| ISBN 10 | 0007210507 |
| Titel | Customer Mania! |
| Autor | Ken Blanchard |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Paperback |
| Verlag | HarperCollins Publishers |
| Erscheinungsjahr | 2005-11-07 |
| Seitenanzahl | 208 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |