Dealing with Difficult People
Zusammenfassung
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Dealing with Difficult People by Roberta Cava
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.| SKU | Nicht verfügbar |
| ISBN 13 | 9780749910198 |
| ISBN 10 | 0749910194 |
| Titel | Dealing with Difficult People |
| Autor | Roberta Cava |
| Buchzustand | Nicht verfügbar |
| Bindungsart | Hardback |
| Verlag | Little, Brown Book Group |
| Erscheinungsjahr | 1990-11-30 |
| Seitenanzahl | 192 |
| Hinweis auf dem Einband | Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden. |
| Hinweis | Nicht verfügbar |