Glass Jaw by Eric Dezenhall

Glass Jaw by Eric Dezenhall

In boxing terms, a tough-looking fighter who can't take a punch is said to have a 'glass jaw,' and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong, the strong are weak. GLASS JAW is a manifesto for these times, written by crisis management warhorse Eric Dezenhall who has spent three decades inside of some of the most intense controversies in recent memory. In the digital age of 24/7 news, information is easily acquired and quickly spread, and this has changed the fundamental nature of controversy, rendering once mighty organisation and individuals powerless against scandal. Think Toyota, Susan G. Komen, Tiger Woods, Paula Deen, Penn State and Joe Paterno, BP, the Duke Lacrosse players, Lance Armstrong, Manti Te'o and Anthony Weiner. Here Dezenhall defines this new reality where information moves at the speed of light and reputations are tarnished ever faster. In GLASS JAW, he analyses controversy and scandal from the perspective of the truth-telling crisis management veteran to demystify the paper tiger 'spin' industry, offering lessons learned, crucial corrective measures, and counterintuitive insights, such as: · How there really is no getting ahead of a bad story · The art of public apology · Why a crisis is not an opportunity and Hemingway's Old Man and the Sea is the I Ching of crisis management (because the old man survived and nothing more) · The problem with 'getting it all out there' and The Nixon Fallacy: if only he had just said 'I screwed up,' the whole thing would have gone away - not a chance · Why are you the enemy: the self sabotage of technology, cameras, tweets and emails.

Eric Dezenhall is the founder and CEO of Dezenhall Resources, Ltd., one of the nation's leading crisis management firms. He is also a published author of fiction and nonfiction books, a frequent media commentator, and a sought-after speaker. Eric has written numerous articles written on damage control in publications including the New York Times, Washington Post, Wall Street Journal, Los Angeles Times, New Republic, Daily Beast, Daily Caller, Ethical Corporation and Huffington Post. He co-produced a documentary on organized crime for the Discovery Channel and appears as an organized crime historian in forums including the History Channel. He is a graduate of Dartmouth College. He lives near Washington, D.C., with his wife and two children.

SKU	Nicht verfügbar
ISBN 13	9781455582976
ISBN 10	1455582972
Titel	Glass Jaw
Autor	Eric Dezenhall
Buchzustand	Nicht verfügbar
Verlag	Little, Brown & Company
Erscheinungsjahr	2014-10-30
Seitenanzahl	288
Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis	Nicht verfügbar