Guest Services Management by Robert Ford

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Guest Services Management by Robert Ford

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Zusammenfassung

This text is organized around the 14 "Service Principles" with a chapter dedicated to each. Late-1990s research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service".

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Guest Services Management by Robert Ford

This text is organized around the 14 Service Principles with a chapter dedicated to each. Late-1990s research is integrated throughout to support each principle and each chapter provides Exemplars of Excellent Service.

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SKU Nicht verfügbar
ISBN 13 9780766814158
ISBN 10 0766814157
Titel Guest Services Management
Autor Robert Ford
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag Cengage Learning, Inc
Erscheinungsjahr 1999-12-13
Seitenanzahl 432
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis Nicht verfügbar