Health Service Quality by John Ovretveit

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Health Service Quality by John Ovretveit

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Zusammenfassung

Introduces quality methods and outlines an approach to quality developed for health services. The book draws on consultancy research, and although primarily aimed at the UK, may be of use to US and European health services.

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Health Service Quality by John Ovretveit

This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".

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SKU Nicht verfügbar
ISBN 13 9780632032792
ISBN 10 0632032790
Titel Health Service Quality
Autor John Ovretveit
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag John Wiley and Sons Ltd
Erscheinungsjahr 1991-12-10
Seitenanzahl 200
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.