ITIL For Dummies by Peter Farenden

ITIL For Dummies by Peter Farenden

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Peter Farenden is an IT service management consultant trainer and an ITIL examiner, with over 30 years of experience spanning IT management, business analysis and project management. Peter has been specialising in service management training and consultancy for the last 10 years.

SKU	Nicht verfügbar
ISBN 13	9781119950134
ISBN 10	1119950139
Titel	ITIL For Dummies
Autor	Peter Farenden
Buchzustand	Nicht verfügbar
Bindungsart	Paperback
Verlag	John Wiley & Sons Inc
Erscheinungsjahr	2012-04-23
Seitenanzahl	392
Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis	Nicht verfügbar