Managing Knock Your Socks Off Service by Chip R Bell

Managing Knock Your Socks Off Service by Chip R Bell

In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today’s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company’s biggest asset.

Ron Zemke is co-author of the original Service America, and is also the key author in Amacom's successful Knock Your Socks Off Service series.

SKU	Nicht verfügbar
ISBN 13	9780814432044
ISBN 10	0814432042
Titel	Managing Knock Your Socks Off Service
Autor	Chip R Bell
Buchzustand	Nicht verfügbar
Bindungsart	Paperback
Verlag	HarperCollins Focus
Erscheinungsjahr	2013-06-16
Seitenanzahl	256
Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.