Metrics for IT Service Management by Peter Brooks

Metrics for IT Service Management by Peter Brooks

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the difficulties to implementing metrics and will present workable solutions. It provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organizations. It also provides specific recommendations for applying metrics across the ITIL, ISO20000 (BS15000) and other processes, discussing the rationale of the recommendations.

Brooks, Peter: - Peter Brooks has written extensively about the nineteenth-century novel, French and English. His books include The Melodramatic Imagination: Balzac, Henry James, Melodrama, and the Mode of Excess; Reading for the Plot, Body Work, Psychoanalysis and Storytelling and The Emperor's Body: A Novel. After many years on the faculty at Yale University, he currently teaches at Princeton University.

SKU	Nicht verfügbar
ISBN 13	9789077212691
ISBN 10	9077212698
Titel	Metrics for IT Service Management
Autor	Peter Brooks
Buchzustand	Nicht verfügbar
Bindungsart	Paperback
Verlag	Van Haren Publishing BV
Erscheinungsjahr	2006-04-01
Seitenanzahl	202
Hinweis auf dem Einband	Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.
Hinweis	Nicht verfügbar