Sustaining Knock Your Socks Off Service by Ron Zemke

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Sustaining Knock Your Socks Off Service by Ron Zemke

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Zusammenfassung

This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

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Sustaining Knock Your Socks Off Service by Ron Zemke

This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

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KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).

RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!

SKU Nicht verfügbar
ISBN 13 9780814478240
ISBN 10 0814478247
Titel Sustaining Knock Your Socks Off Service
Autor Ron Zemke
Buchzustand Nicht verfügbar
Bindungsart Paperback
Verlag John Wiley and Sons Ltd
Erscheinungsjahr 1993-12-16
Seitenanzahl 176
Hinweis auf dem Einband Die Abbildung des Buches dient nur Illustrationszwecken, die tatsächliche Bindung, das Cover und die Auflage können sich davon unterscheiden.