C. J. McNAIR is a professor of accounting at Babson College, Massachusetts, and author of Beyond the Bottom Line and Crossroads : A JIT Success Story. She lectures extensively on accounting and manufacturing topics for associations such as the National Association of Accountants, the Financial Executives Institute, and the American Production and Inventory Control Society, and also consults for such companies as Digital, Polaroid, and Caterpillar. KATE LEIBFRIED is the Managing Associate responsible for the Coopers & Lybrand International Benchmarking Center of Excellence. Since 1987 she has managed numerous benchmarking engagements for companies such as AT&T, Avon, United Technologies--Carrier, Equitable, Janssen Pharmaceutica, and Philip Morris. She has also developed and conducted benchmark training for a number of companies, associations and educational institutions in the United States, Canada, Mexico, the United Kingdom, and Australia.