JAY R. GALBRAITH is professor of management and organization and a senior research scientist at the Center for Effective Organizations at the University of Southern California.
EDWARD E. LAWLER III is founding director of the Center for Effective Organizations at the University of Southern California, where he is professor of management and organization in the business school. He is the author or coauthor of twenty-two books, including The Ultimate Advantage (1992) and Employee Involvement and Total Quality Management (1992), both from Jossey-Bass.