John Garrett is CCIE Emeritus (6204) and Splunk Certified. He earned an M.S. in predictive analytics from Northwestern University, and has a patent pending related to analysis of network devices with data science techniques. John has architected, designed, and implemented LAN, WAN, wireless, and data center solutions for some of the largest Cisco customers. As a secondary role, John has worked with teams in the Cisco Services organization to innovate on some of the most widely used tools and methodologies at Customer Experience over the past 12 years.
For the past 7 years, John's journey has moved through server virtualization, network virtualization, OpenStack and cloud, network functions virtualization (NFV), service assurance, and data science. The realization that analytics and data science play roles in all these brought John full circle back to developing innovative tools and techniques for Cisco Services. John's most recent role is as an Analytics Technical Lead, developing use cases to benefit Cisco Services customers as part of Business Critical Services for Cisco. John lives with his wife and children in Raleigh, North Carolina.