Written by: Miles Craven has worked in English language education since 1988, teaching in schools, colleges and universities around the world. He has a wide range of experience as a teacher, teacher-trainer, examiner and materials writer. Miles is author or co-author of several best-selling courses for adults and young adults, including Get Real!, Reading Keys, English Grammar in Use Extra, Cambridge English Skills, Listening Extra, Quizzes, Questionnaires and Puzzles, Breakthrough Plus and Q. He has written many articles and online materials, and regularly presents at conferences and workshops. He also acts as an advisor for Executive Education programs at The Moller Centre for Continuing Education Ltd., Churchill College, University of Cambridge, specializing in the design and delivery of management training programs for aspiring business leaders. His research focuses on developing skills and strategies to help learners become more confident communicators, as well as improve their exam performance. Carmella Lieske.