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Smart Business Metrics: Measure what really counts and manage what makes the difference (Financial Times Series) By Bob Phelps

Smart Business Metrics: Measure what really counts and manage what makes the difference (Financial Times Series)
by Bob Phelps

If you are going to manage by numbers, make sure that they're the right ones. Most measures distort managerial behaviour and impair performance. You need to select and implement the key measures that will help you create value. You need smart metrics.

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Smart Business Metrics: Measure what really counts and manage what makes the difference Summary


A CEO receives a full bonus in a year when the share price fell by 70%. Why? Because the remuneration committee say he has `met all his operating targets'. Have the right operating targets been set? If you are going to manage by numbers, make sure they are the right ones. Understanding your organization's key performance drivers is crucial to the success of your business. Too often, the wrong operating targets are set, and bad targets can bring bad performance. Smart Business Metrics provides the tools that will enable you to make strategic decisions based on factual analysis. It shows how smart metrics can produce joined-up management to allow all parts of your business to work together to create value for the firm. Smart Business Metrics will: * help you understand your organization's key performance drivers * show you how to set the right targets and measures for your business * enable you to apply quantitative measures to the behaviour of your managers, customers and employees * allow you to make financial and operational decisions * provide you with the tools to enable you to make strategic decisions based on factual analysis.

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Additional information

GOR003351592
Smart Business Metrics: Measure what really counts and manage what makes the difference (Financial Times Series)
Bob Phelps
Used - Very Good
Paperback
Pearson Education Limited
2003-11-20
224
0273663968
9780273663966
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.