The Art and Skill of Dealing with People by Brandon Topov
The seemingly elusive ability to elicit the willing co-operation of others is important to an organization's and a manager's success. And today's ultra-competitive corporate atmosphere makes good people skills even more important. This guide offers ideas, tips and techniques that managers need to know in order to make working with others easier. It provides tested strategies and techniques for dealing with subordinates, peers, bosses, vendors and customers.