Free Shipping In Australia
Currency:
AUD $ AUD
The Diego Masciaga Way By Chris Parker

The Diego Masciaga Way
by Chris Parker

In Stock
$15.49
+10% GST
The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service.
8 in stock

The Diego Masciaga Way Summary


The Diego Masciaga Way: Lessons from the Master of Customer Service by Chris Parker

Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) and the Grand Prix de L'Art de la Salle. Diego's customer service knowledge and advice has proved inspirational for thousands in the hospitality and catering industry. Written by Chris Parker, an expert in communications and influence, The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service. It provides a thorough and practical explanation of the nature and value of service, delivering a unique range of real-world examples and training exercises for the development of the essential personal and team skills and processes necessary to provide exceptional customer service. Presented in an easy-reading and engaging style, the book encourages the reader to not only learn from the master, but apply that learning successfully to create customer service that both rewards and excels.

Why buy from World of Books

Our excellent value books literally don't cost the earth
Free delivery in Australia
Read more here
Every used book bought is one saved from landfill

The Diego Masciaga Way Reviews


'Diego is the Master of Service! If you want to know what Service is all about read this book!' - Silvano Giraldin 'They don't award Michelin stars for service, nor for maitre d's,but they should. Diego stands alone, worthy of not a mere three stars, but a constellation.' - Sir Terry Wogan 'When I think of the warmest welcome, the best service, the pinnacle of hospitality, I think of Diego Masciaga. I thoroughly recommend his book to all students of hospitality and indeed anyone involved in service.' - Alistair Storey, Chairman of hospitality business WSH 'Diego is not working to a script but relying instead on an intuitive definition of what service should be. A remarkable man and a remarkable story to tell.' - Sir Michael Parkinson 'He is the "THE GENERAL" when it comes to Customer Service. No one, anywhere does it better than Diego.' - Peter Jones, Dragon's Den

About Chris Parker


Chris Parker - is a writer, presenter, management trainer and consultant. A specialist in interpersonal and intrapersonal communication, Chris is the author of Five Essential Ingredients for Business Success; Campaign It! and the crime thriller Influence.

Table of Contents


1. Service : The Essence 2. Recruitment & Training : The 3 H's 3. Leadership : In-between the first and last responsibility 4. Delivering Outstanding Service: What you make others see 5. Longevity, Consistency & Improvement : The habit of excellence

Additional information

GOR006492094
The Diego Masciaga Way: Lessons from the Master of Customer Service by Chris Parker
Chris Parker
Used - Very Good
Hardback
Urbane Publications
2014-11-01
208
1909273481
9781909273481
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.