• Free Shipping on all orders in Australia
  • Over 7 million books in stock
  • Proud to be B-Corp
  • We aim to be carbon neutral by 2022
  • Over 120,000 Trustpilot reviews
Item 1 of 0
BTEC Level 2 First Business By Dave Needham

BTEC Level 2 First Business by Dave Needham

Condition - Well Read
Only 1 left

BTEC Level 2 First Business Summary

BTEC Level 2 First Business by Dave Needham

This book will be your invaluable guide to the Edexcel BTEC Level 2 Business qualification specification that will be first taught in 2010. This is the right book for you because it is written by an author team with many years experience of teaching, assessing, training and writing about BTEC Business. BTEC Level 2 First Business will be invaluable in your studies and for help and information during your assigments. In this way you will be able to obtain the best possible results for your course. - Endorsed by Edexcel - Full coverage of all the core and the most popular optional units, giving you complete support whether you are doing the Certificate, tended Certificate or the Diploma - Addresses the study, research and presentation skills needed for the Pass, Merit and Distinction criteria - Packed with activities and case studies because this is a subject that is all about what happens in the real world - The Key Terms feature will help you to remember definitions so you can use them correctly in your assignments

About Dave Needham

Editor: Julie Coombes is lead verifier for a major awarding body, and an experienced, teacher, examiner and trainer. Dave Needham is Senior Lecturer at Nottingham Trent University and a highly experienced and respected author. Rob Dransfield is Senior Lecturer at Nottingham Trent University. He has written many successful and respected textbooks including BTEC National Business. John Goymer is an experienced teacher, external verifier and writer on business. Carol Sumner is Director of the Business and Enterprise Specialism at New Mills School Business and Enterprise College and teaches Business Studies, Economics and ICT.

Table of Contents

Business purposes 1 The purpose and ownership of business 2 The business context in which organisations operate Business organisations 3 Setting business aims and objectives 4 The main functional areas in business organisations Financial forecasting for business 5 Costs, revenue and profit in a business 6 Break-even analysis 7 Cash flow forecast People in organisations 8 Job roles and functions in organisations 9 Documentation for specific job roles 10 Preparing for employment and planning career development Verbal and non-verbal communication in business contexts 11 Using non-verbal communication skills 12 The purpose of verbal communication in business 13 Using verbal communications in business contexts Business communication through documentation 14 Purpose of written communication in business contexts 15 Completing and using business documents 16 The importance of different methods of communication for different audiences Training and employment in business 17 The rights and responsibilities of the employer and the employee 18 Motivating employees 19 The importance of training and review Personal selling in business 20 Understand the role of sales staff 21 Demonstrate personal selling skills and processes Customer relations in business 22 Customer service provided in business 23 Developing skills in customer service 24 Providing consistent and reliable customer service to create customer satisfaction 25 Monitoring and evaluating customer service Business online 26 Understanding online business activities 27 Issues related to business online 28 Creating a web presence for a stated business need 29 Understanding the impact of an online presence Exploring business enterprise 30 Preparing for business 31 Influences upon prepation 32 Starting a business The marketing plan 33 Marketing concepts used by business 34 Marketing plan and promotional plan

Additional information

BTEC Level 2 First Business by Dave Needham
Used - Well Read
Hodder Education
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book. We do our best to provide good quality books for you to read, but there is no escaping the fact that it has been owned and read by someone else previously. Therefore it will show signs of wear and may be an ex library book

Customer Reviews - BTEC Level 2 First Business