A more volatile and competitive business environment means that organizations are introducing more changes, more frequently. Legislative changes affecting public sector organizations are also bringing radical change there. Someone has to make the broad policy into a practical reality, namely the project manager. This book looks at the job of managing change from the point of view of the project manager - the demands they face, the skills they need and ways they can use them. The book offers a clear central message: "put more emphasis on interpersonal skills and you lead projects better"; it relates text to managers work through examples from cases, notepads, checklists, techniques, personal checkpoints and includes recent cases from a wide range of business sectors.