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The Buzz David Freemantle

The Buzz By David Freemantle

The Buzz by David Freemantle


$11.99
Condition - Very Good
6 in stock

Summary

This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.

The Buzz Summary

The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

The Buzz Reviews

Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business. -- Henry Stewart, Chief Executive, Happy Computers

About David Freemantle

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

Additional information

GOR001293602
9781857883473
1857883470
The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service by David Freemantle
Used - Very Good
Paperback
John Murray Press
20040923
128
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - The Buzz