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Quality Management for Organizational Excellence: Introduction to Total Quality David Goetsch

Quality Management for Organizational Excellence: Introduction to Total Quality By David Goetsch

Quality Management for Organizational Excellence: Introduction to Total Quality by David Goetsch


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Quality Management for Organizational Excellence: Introduction to Total Quality Summary

Quality Management for Organizational Excellence: Introduction to Total Quality: Pearson New International Edition by David Goetsch

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial people aspects of quality). Direct and straightforward, it links big picture theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Table of Contents

  • 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
  • 2. Quality and Global Competitiveness
  • 3. Quality Management, Ethics, and Corporate Social Responsibility
  • 4. Quality Culture: Changing Hearts, Minds, and Attitudes
  • 5. Strategic Management: Planning and Execution for Competitive Advantage
  • 6. Partnering and Strategic Alliances
  • 7. Customer Satisfaction, Retention, and Loyalty
  • 8. Employee Empowerment
  • 9. Leadership and Change
  • 10. Team Building and Teamwork
  • 11. Effective Communication
  • 12. Education and Training
  • 13. Overcoming Politics, Negativity, and Conflict in the Workplace

Additional information

NGR9781292022338
9781292022338
1292022337
Quality Management for Organizational Excellence: Introduction to Total Quality: Pearson New International Edition by David Goetsch
New
Paperback
Pearson Education Limited
2013-07-26
472
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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