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Brilliant Customer Service Debra Stevens

Brilliant Customer Service By Debra Stevens

Brilliant Customer Service by Debra Stevens

Reviews:
$17.49
Condition - Very Good
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Brilliant Customer Service Summary

Brilliant Customer Service by Debra Stevens

Keep them coming back for more

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation - whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

* Identify your customers real needs and how best to meet them

* Build trust and long term loyalty with your customers to stay ahead of the competition

* Make sure you are remembered and recommended

About Debra Stevens

Debra Stevens is a trainer, coach, mentor key note speaker and founder of Sold Out Trainers (www.soldout-trainers.com). She has 25 years of experience in delivering high impact experiential training solutions to many top companies throughout the UK, Europe,
Asia and the USA, including Debenhams, Stena Ferries and Royal Caribbean Cruises. Debra brings her extensive knowledge of customer service training to give readers a practical common sense approach to improving their results.

Table of Contents

About the author

Acknowledgements

Introduction

1. Customers have changed

2. The cornerstones of brilliant service

3. Make 'virtual' service brilliant customer service

4. Use the 'emotional scale' to create loyalty and trust

5. Read between the lines - silence is never golden!

6. How to handle any complaint

7. How to say no and still keep the customer

8. How to offer more

9. Seven ways to wow your customers

Conclusion

Index

Additional information

GOR004257733
9780273738077
0273738070
Brilliant Customer Service by Debra Stevens
Debra Stevens
Brilliant Business
Used - Very Good
Paperback
Pearson Education Limited
20101028
216
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Brilliant Customer Service