The social and professional hierarchies that have existed for hundreds of years are now in the advanced stages of disintegration. Demarcation between different layers in an organization no longer prescribes the type of communication permissible. This breakdown in structure means that we have to be equipped to deal confidently with everyone, even the Managing Director. This handbook discusses topics such as saying what you mean and meaning what you say; developing a personal strategy; building your confidence and self esteem; and determining how you are perceived.