Free Shipping In Australia
Currency:
AUD $ AUD
The Complete Idiot's Guide to Great Customer Service By Donald W. Blohowiak

The Complete Idiot's Guide to Great Customer Service
by Donald W. Blohowiak

In Stock
$15.49
+10% GST
Aims to show business people how to develop good customer service programmes that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.
6 in stock

The Complete Idiot's Guide to Great Customer Service Summary


The Complete Idiot's Guide to Great Customer Service by Donald W. Blohowiak

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:

Why buy from World of Books

Our excellent value books literally don't cost the earth
Free delivery in Australia
Read more here
Every used book bought is one saved from landfill

Additional information

GOR001630741
The Complete Idiot's Guide to Great Customer Service by Donald W. Blohowiak
Donald W. Blohowiak
Used - Very Good
Paperback
Simon & Schuster Ltd
1997-09-30
352
0028619536
9780028619538
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.