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Total Quality Management By Edited by Chris Hakes

Total Quality Management
by Edited by Chris Hakes

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A Pera International Executive Briefing
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Total Quality Management Summary

Total Quality Management: The key to business improvement by Edited by Chris Hakes

This work considers the strategic aspects of the key management issues of the future - Total Quality Management (TQM). TQM is a philosophy of management that strives to make the best use of all available resources and opportunities by constant improvement. This book is intended for use as a reference manual. The intended readership is chief and senior executives who wish to understand and commit themselves to total quality as a vehicle for change, as well as those managers and staff who have the detailed task of implementing a TQM strategy. The objective of the book is to assist the reader to recognize the need for TQM, educate the reader on the tools and techniques available, and inform the reader as to how to develop a strategic plan and then implement a TQM programme. In content the book describes the concepts of Total Quality and provides guidance on how they can be applied to maximize an organization's operational efficiency and to provide a strategic, competitive edge to your business. An "Executive Encyclopedia" is featured, which explains the essential jargon and provides briefings on the major improvement tools and techniques. The editorial style of the book is reinforced by profiles of what major manufacturing and service organizations have achieved through adopting TQM and how they went about it. A bibliography and information on further resources of help completes the book. This book should be of interest to chief and senior executives and managers concerned with total quality in manufacturing and service-based industries, consultants, academic and professional researchers, and business school MBA students.

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Table of Contents

Introduction and executive summary; a total quality approach - the basic concepts of total quality, a model management framework for total quality, starting the change to total quality; executive encyclopaedia of total quality processes and techniques; profiles of success through total quality.

Additional information

Total Quality Management: The key to business improvement by Edited by Chris Hakes
Edited by Chris Hakes
Used - Very Good
Chapman and Hall
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.