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Tourism SMES, Service Quality and Destination Competitiveness By Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)

Tourism SMES, Service Quality and Destination Competitiveness
by Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)

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This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. This edited collection of international papers fully explores the dynamics SMEs.
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Tourism SMES, Service Quality and Destination Competitiveness Summary


Tourism SMES, Service Quality and Destination Competitiveness by Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.

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About Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)


Edited by E Jones and C Haven of University of Wales Institute, Cardiff, UK

Table of Contents


1: Tourism SMEs, service quality and destination competitiveness, E Jones and C Haven, University of Wales Institute, Cardiff, UK 2: Integrated tourism in Europe's rural destinations: Competition or cooperation: T Oliver and T Jenkins, University of Wales, Aberystwyth, UK 3: The peripherality, tourism and competitiveness mix: Contradictory or confirmed? F Williams and M Macleod, Scottish Agricultural College, Aberdeen, UK 4: Policy options for the development of an indigenous tourism SME sector in Kenya, G Manyara, University of Wales, Cardiff, UK and E Jones 5: Quality issues for the family business, D Getz, University of Calgary, Canada, J Carlsen, Curtin University of Technology, Western Australia and A Morrison, University of Strathclyde, Scotland, UK 6: Capability-based growth: The case of UK tourism SMEs, M M Augustyn, University of Wolverhampton, Walsall, UK and J Pheby, University of Luton, Luton, UK 7: Producing hospitality, consuming lifestyles: Lifestyle entrepreneurship in urban Scotland, M L Di Domenico, University of Westminster, London, UK 8: Modelling the integration of information and communication technologies in small and medium hospitality enterprises, H C Murphy, Swansea Institute of Higher Education, Swansea, UK 9: Business goals in the small-scale accommodation sector in New Zealand, C M Hall and K Rusher, University of Otago, Dunedin, New Zealand 10: The future of the tourism and hospitality workforce begins at home, C Haven and D Botterill, University of Wales, Cardiff, UK 11: HRM behaviour and economic performance - small versus large enterprises, A-M Hjalger, Advance/1 Science Park, Aarhus C, Denmark 12: Insights into skill shortages and skill gaps in tourism - a study in Greater Manchester, C Lashley, Nottingham Trent University, Nottingham, UK 13: A typology of approaches towards training in the Southeast Wales hospitality industry, S Moore, University of Wales Institute, Cardiff, UK 14: The utilization of human resources in tourism SMEs: A comparison between Mexico and Central Florida, A Pizam and D V Tesone, University of Central Florida, Florida, USA 15: Investment support for tourism SMEs: A review of theory and practice, S Wanhill, Bournemouth University, Poole, UK 16: Business confidence in Wales - the Wales Tourism Business Monitor, H Smith, Glasgow Caledonian University, Glasgow, UK 17: The role of a National Tourism Organisation in developing a National Tourism Quality Scheme: The case of Hungary, Z Behringer and T Mester, Hungarian Tourist Office, Budapest, Hungary 18: Leadership and co-ordination: A strategy to achieve professionalism in the Welsh tourism industry, D James, Tourism Training Forum for Wales, Cardiff Bay, UK 19: Identifying and exploiting potentially lucrative niche markets: The case of planned impulse travellers in Hong Kong, E Chan and S Wong, The Hong Kong Polytechnic University, Kowloon, Hong Kong 20: Small and medium-sized Libyan tourism enterprises and the National Tourism Development Plan for Libya, M Jwaili, B Thomas and E Jones, University of Wales Institute, Cardiff, UK 21: 'A virtual huanying, selamat dating and herzlich willkommen!' The Internet as a cross-cultural promotional tool for tourism, W G W G Arlt, University of Applied Sciences, Stralsund, Germany 22: The heterodoxy of tourism SMEs and the challenges of destination competitiveness, C Haven and E Jones

Additional information

GOR010402339
Tourism SMES, Service Quality and Destination Competitiveness by Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)
Edited by Eleri Jones (Cardiff School of Management, UWIC/Cardiff, Wales, UK)
Used - Good
Hardback
CABI Publishing
2005-06-09
400
0851990118
9780851990118
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine.