Coaching and mentoring are concerned with the development of competence, while assessment is a measure of whether that competence has been achieved. This guide has been written for the manager, trainer or consultant with an interest in knowing more about all three. Such an interest may be a desire to become more proficient in this area, or it may be prompted by a responsibility to encourage others in such roles. Either way, the aim is competence - as a basis for both organizational development and the vocational qualifications sought by the organization's personnel. The author has adopted an approach that makes full use of case studies, checklists and sample documents to provide the reader with guidelines and pointers. Jargon is listed and explained in lay terms, and each chapter is rounded off with a how-to section or interactive review. Points covered in detail include: how do adults learn?; what is the evidence of competence?; what does being a coach, mentor or assessor entail?; how can I listen and observe more efficiently?; and how can I give feedback which builds confidence?