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The Leader's Guide to Coaching & Mentoring By Fiona Dent

The Leader's Guide to Coaching & Mentoring by Fiona Dent

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Summary

Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor within your role & unlock top performance in your people.

The Leader's Guide to Coaching & Mentoring Summary

The Leader's Guide to Coaching & Mentoring: How to Use Soft Skills to Get Hard Results by Fiona Dent

The Leader's Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring - such as how to structure a session - as well as core content on: * The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming * The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching * The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring. Written in the no-nonsense and engaging style of the other Leader's Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance. 'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That's what new generations expect and respect.' Laurent Choain, Chief People & Communication Officer, Mazars Group 'It's not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.' Ian Johnston, Chief Executive, Dubai Financial Services Authority

About Fiona Dent

Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

Table of Contents

Introduction & Overview PART 1 - COACHING & MENTORING FUNDAMENTALS Chapter 1: Coaching in Context Chapter 2: Being a Mentor Chapter 3: Identifying Your Personal Coaching Style Chapter 4: Getting the Most Out of a Coaching Session PART 2 - COACHING & MENTORING SKILLS Chapter 5: Listening Chapter 6: Questioning Chapter 7: Observing Body Language and Non Verbal Behaviour Chapter 8: Building Rapport and Trust Chapter 9: Challenge Chapter 10: Reflective Skills Chapter 11: Reframing Chapter 12: Supportive Skills Chapter 13: Feedback PART 3 - COACHING APPROACHES, MODELS & TOOLS Chapter 14: Coaching Approaches Chapter 15: Coaching Models Chapter 16: Coaching Tools PART 4 - COACHING SCENARIOS Chapter 17: Peer to Peer Coaching Chapter 18: Line Manager as a Coach Chapter 19: Coaching Gen Y and Millenials Chapter 20: Cross Cultural Coaching Chapter 21: Coaching a Poor Performer Chapter 22: Coaching Star Performers Chapter 23: Coaching For Career Development Chapter 24: Telephone/Virtual Coaching Chapter 25: Coaching The Team Chapter 26: Reverse Coaching PART 5 - FINAL THOUGHTS Chapter 27: Coaching Supervision Chapter 28: 10 Tips for Excellence in Coaching & Mentoring Chapter 29: 10 Traps to Avoid When Coaching or Mentoring Conclusion Resources References Index

Additional information

NPB9781292074344
9781292074344
1292074345
The Leader's Guide to Coaching & Mentoring: How to Use Soft Skills to Get Hard Results by Fiona Dent
New
Paperback
Pearson Education Limited
2015-09-10
256
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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