WHY A BOOK ON LEAN INFORMATION TECHNOLOGY?
Why Look at IT? What Is the Problem?
Some Examples
So What Does Lean Bring to the Table?
What Does an IT System Look Like?
IT Issues to Avoid
A New Directive for IT Organizations
IT Background
The Twenty-First Century Enterprise
The IT Evolution
The Enterprise Role of IT
The Twenty-First Century Enterprise and IT
Case Study: Wipro
Are We Doing the Right Things?
A3 Problem Analysis
The A3 Steps
Team Members Box
Approval Information/Signatures Box
Clarify and Validate the Problem Box
Perform a Purpose Expansion on the Problem Box
Break Down the Problem/Identify Performance Gaps Box
Set Improvement Targets Box
Determine Root Cause Box
Develop Improvement Task List Box
Execute Improvement Tasks Box
Confirm Results Box
Standardize Successful Processes Box
Using the 9-Step A3 Tool
What Loop Am I In?
Case Study: Wipro (Continued)
The Art of Managing Change
A Discussion of Change
Models for Change
Innoveering
How Do We Manage Change?
The People
The Circle
Goal Setting
Leadership
Values and Ethics
Add Value to Society As an Enterprise
Continuous Learning
Innovation and Change Creation
Measuring/Rewarding
Stake Holders
Successful Change Management
Some Models for Change
Quality Functional Deployment (QFD)
Total Quality Management (TQM)
The TQM Process
Systematic Problem Solving (SPS) at AT&T
The Good News about TQM
Process Reengineering
ISO 9000
CAP
Kotter
USAF 8-Step
Understanding Change
IT Pitfalls
Case Study: Wipro (Continued)
BRINGING LEAN INTO INFORMATION TECHNOLOGY?
How Can Lean Help IT?
Leaning IT
Measurable Benefits of Applying Lean to IT
How IT is Changing
Case Study: Wipro (continued)
Some Final Thoughts
What is Lean?
Defining Lean
The Key Principles of Lean
Define Value from the Customer's Perspective
Define the Process by Looking at and Analyzing All the Pieces of the SIPOC
Remove Obstacles (Bottlenecks) That Disrupt the Value Flow
Drive Product and Service Flow at the Pull of the Customer
Empower Employees in the Change Process through Teaming
Build a Strategic Plan
Lean Tools
Acceptance Tools
Acceptance Tool #1-Breakthrough Thinking/Concept Management/Purpose Expansion
Acceptance Tool #2-Team Effectiveness Surveys
Goals and Objectives
Roles and Responsibilities
Enthusiasm and Motivation
Trust and Openness
Leadership and Direction
Information and Communication
Acceptance Tool #3-Change Readiness Surveys
Acceptance Tool #4-Myers Briggs
Acceptance Tool #5-JoHari Window
Technical Tools
Technical Tool #1-7 Wastes
Overproduction
Waiting
Unnecessary Transportation
Overprocessing
Excess Inventory
Unnecessary Movement by Employees
Production of Defective Parts
Underused Employee Abilities or Creativity
Technical Tool #2-Value Stream Mapping (Current State/Ideal State/Future State)
Mapping the Process
Preparation
Mapping Process
Ideal State Value Stream Map/Future State Value
Stream Map
Develop an Action Item List of Improvement Opportunities
Classify the Action Item List
Select Improvement Events Based on the Highest
Priority Areas of Improvement
Technical Tool #3-SIPOC (Supplier/Input/Process/Output/Customer)
Technical Tool #4-SWOT (Strengths/Weaknesses/Opportunities/Threats)
Technical Tool #5-VOC (Voice of the Customer)
Technical Tool #6-Systems Flowchart/Information Flow Diagrams
Technical Tool #7-Gemba Walk (Go and See Analysis)
Technical Tool #8-B-SMART Targets
Technical Tool #9-JIT (Just-In-Time)/Kanban/Cells
Technical Tool #10-Spaghetti Chart
Technical Tool #11-Lean Events/RIE (Rapid Improvement Events)/Kaizen Events
Technical Tool #12-Improvement Project
Technical Tool #13-Just-do-It
Technical Tool #14-5S
Sort
Set in Order (Straighten)
Shine
Standardize
Sustain
A Sixth S-Safety
Technical Tool #15-Poka-Yoke
Technical Tool #16-Six Sigma/DMAIC
Technical Tool #17-TPM (Total Product Maintenance)
Technical Tool #18-Standard Work
Technical Tool #19-5 Whys
Technical Tool #20-Brainstorming
Technical Tool #21-Fishbone Charts
Technical Tool #22-Pareto Charts
Technical Tool #23-Affinity Diagrams
Technical Tool #24-Control Charts
Technical Tool #25-PICK (Possible, Implement, Challenge, Kill) Chart/Impact/Effort Matrix
Technical Tool #26-Theory of Constraints (TOC)/Bottleneck Analysis
Management Philosophy
Operating Principles
Technical Tool #27-Project Charter
Sustainment
Comparison of Methods
Some Success Stories
Case Study: Wipro (Continued)
Summary
Appendix 6-A
The JoHari Window Assessment Test
Directions
Interpretation
JoHari Window Test
References
Are We Working on the Correct Problem? Or Are We Creating More Problems?
A Quick Review of A3 Problem Analysis
The A3 Steps
The Two Case Examples
Case #1
Project Charter
Facilitator Activities
Event Pre-Work
Event Execution
Contents of the A3
Post-Event Activities
Case #2
Project Charter
Facilitator Activities
RIE Event Pre-Work
Event Execution
Post-Event Activities
Using the 9-Step A3 Tool
The Lean IT Event
The RIE
The Role of the Facilitator
Lean Training
Lean Tools
How the Lean Process Works
Acceptance Stage
Technical Stage
Sustainment Stage
Case Study: Wipro (Continued)
Meaningful Metrics
The Role and Purpose of Measures
The Role and Purpose of Control Systems
An Industrial Example-Managing Your Supply Chain Using Event Management
Defining the Measurement System
What is the Best Measure for your Organization?
Measurement Reporting Tools
LEAN INFORMATION TECHNOLOGY INTO THE FUTURE
IT Maturity
Evaluating Your World Class Status
IT Best Practices
Summary