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The Politics of Quality in the Public Sector By Ian Kirkpatrick

The Politics of Quality in the Public Sector by Ian Kirkpatrick

Condition - Very Good
$15.49
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Summary

In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.

The Politics of Quality in the Public Sector Summary

The Politics of Quality in the Public Sector: The Management of Change by Ian Kirkpatrick

In recent years there has been a growth of quality orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result. Central themes are illustrated through a range of case studies including: NHS, education, local government housing, British Rail, Royal Mail, and social services. The political dimension of quality is stressed throughout. Drawing on the research of leading experts from a range of academic disciplines, this book should be of interest to students of public sector management, quality and organizational behaviour, as well as to those interested in social policy and public administration.

Table of Contents

Introduction - the "politics" of quality in the British public sector: the uses of "quality" in the British Government's reform of the public sector; managing quality and organizational politics - total quality management as a governmental technology; customizing the public for health care - what's in a label?; performance indicators, bureaucratic control and the decline of professional autonomy - the case of academic librarians; quality and social housing - irreconciliable partners?; the quality of mercy - the management of quality in the personal social services; quality, competition and contracts in general practice fundholding; professional cultures and paradigms of quality in health care; quality in the marketing change process - the case of the National Health Service; the emergence of quality in British Rail; the politics of quality and the "new industrial relations" - change and contradiction in Royal Mail; performance measurement in education - education reforms and industrial relations in schools; conclusion - the politics of quality and the emergence of new issues and tensions within the public sector.

Additional information

GOR002157867
The Politics of Quality in the Public Sector: The Management of Change by Ian Kirkpatrick
Used - Very Good
Paperback
Cengage Learning EMEA
1995-09-07
224
0415106664
9780415106665
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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