Cart
Free Shipping on all orders in Australia
Over 7 million books in stock
We aim to be carbon neutral by 2022
Total Quality in General Practice By Jacqueline Brooks

Total Quality in General Practice by Jacqueline Brooks

Condition - Very Good
$13.69
Out of stock

Summary

Describes an experiment in total quality management, initiated and supervised by the Hereford and Worcester FHSA, in which four volunteer general practices submitted themselves to external review. The book emphasizes the central functions of planning, standard-setting and monitoring.

Total Quality in General Practice Summary

Total Quality in General Practice: Practical Steps to Implementing the Patient's Charter by Jacqueline Brooks

This work describes an experiment, initiated and supervised by the Hereford and Worcester Family Health Services Authority, in which four volunteer general practices submitted themselves to external review including an appraisal of their services by their patients. This work records the essential experiences and lessons from this example of teamwork between managers and practices in health care. The book focuses on management methods, emphasizing, in particular, the central functions of planning, standard-setting and performance-monitoring to practices which are keen to improve and to move forward at a pace, and in a way, that members of the practice team can handle without feeling pressured or over-worked. The book should appeal both to the clinical and the non-clinical members of the practice team and should also be of interest to those in health services management who are interested in promoting quality in primary health care.

Table of Contents

Part 1 Background information: a brief outline of total quality; the Patient's Charter. Part 2 Seeking opinions and information: where are we now - the "health check" phase. Part 3 Putting quality into specific aspects of practice: quality in organizational culture and management style; the physical environment; quality in systems and procedures. Part 4 Measuring quality in specific aspects of the practice: setting standards and targets. Part 5 Next steps: monitoring standards and developing a business plan.

Additional information

GOR005059731
Total Quality in General Practice: Practical Steps to Implementing the Patient's Charter by Jacqueline Brooks
Used - Very Good
Paperback
Taylor & Francis Ltd
1994-04-20
136
1857750667
9781857750669
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Total Quality in General Practice