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On-call By James David Edgar Knox

On-call
by James David Edgar Knox

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The issues raised in this book present information from the practical point of view of the family doctor wishing to provide personal and continuing care. Increasing consumerism in medicine, and concerns regarding quality assurance, make these issues relevant to entrants to general practice.
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On-call Summary


On-call: Out-of-hours Telephone Calls and Home Visits - A Practical Guide by James David Edgar Knox

Out-of-hours work is an important and emotive issue in current general practice. How do general practitioners resolve the dilemmas of meeting the needs and wishes of their patients while preserving the doctor's (and the family's) rights to privacy and relaxation? How does the public view the services? Are there special clinical elements in this aspects of diagnosis and management? What does telecommunication technology have to offer? The issues raised in this book present information from the practical point of view of the family doctor wishing to provide personal and continuing care. Increasing consumerism in medicine, and concerns regarding quality assurance, make these issues relevant to entrants to general practice, for whom the book is written.

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Table of Contents


Part 1 Setting the scene: aims and scope of the book; the out-of-hours dimension; telephone communications - constraints and opportunities; some definitions; a practical approach to the subject. Part 2 Organization and equipment: message-taking out of hours; organizing out-of-hours cover; training considerations; phone-sitting; documentation. Part 3 General principles: patients' view; how out-of-hours calls arise; contacting the doctor; the "emotional temperature"; doctors and the telephone; options and responses; efficient care and patient education. Part 4 Tactics: some features of visits; selective preparedness; patients and some common problems; relatives; weekend calls and visits; special availability; death and out-of-hours visits. Appendices: a code of out-of-hours telephone practice; an example of out-of-hours audit in a semi-rural practice; answering machines, diverters and pagers; educational exercises; discussion on points raised by the exercises.

Additional information

GOR005571873
On-call: Out-of-hours Telephone Calls and Home Visits - A Practical Guide by James David Edgar Knox
James David Edgar Knox
Practical Guides for General Practice
Used - Very Good
Paperback
Oxford University Press
1989-09-01
76
019261777X
9780192617774
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.