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The Listening Shift By Janie van Hool

The Listening Shift by Janie van Hool

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A practical handbook for leaders on how to transform their impact by learning to listen...and finding out how to help others listen in the process.

The Listening Shift Summary

The Listening Shift: Transform your organization by listening to your people and helping your people listen to you by Janie van Hool

In organizations, it's a miracle our conversations get us anywhere at all - we are constantly distracted by goals, consumed by the draw of emails, multi-tasking in everything that we do. We rush from meeting to meeting, from call to call. We don't take breaks and we work on the move. Even our downtime is stimulated - videos, social media, noise.

We spend about 80% of our day involved in communicating and at least half of that should be listening and yet only 2% of people have ever had any formal training in how to listen.

This book supports leaders by showing them how to cut through the noise and listen expertly. It is a constructive toolkit for raising the game in communication with strategies, tools and techniques to implement with confidence. Discover:

* How to find out how people are feeling.

* How to set up different modalities of listening in your business.

* How to determine what kind of listener you want to be.

* How to implement practical tools - using short, medium and longer-term strategies.

* How to help others listen to you more fully.

In a world of remote working, where we need to acknowledge different and minority voices, and where leaders are juggling uncertainty with so many challenges to solve, expertise in listening and communicating in a way that supports listening are more important than ever. The Listening Shift provides the tools you need to create a listening environment where colleagues feel heard and acknowledged, and yet they understand clearly how to move forward.

The Listening Shift Reviews

A 'must-read' listening toolkit
The art and skill of listening often flies under the radar with communication, but this accessible, readable book shines a light on the practice offering relevant, practical 'how-tos' and 'try this out'. Its an inspiring and surprisingly moving read, and I found myself highlighting quotes, questions and check-ins all the way through. Oh yes, I can practice that! recommend that! try that out...
I highly recommend this book to anyone who wants to improve their communication skills - structuring a presentation and communication from the listener's perspective is worth the cover price in itself. I've already got a wealth different exercises I can use with clients - and on myself! - and I can see its going to be a book I return to often and regularly gift to others.

* Amazon *

A great book that delves deep not only on how to be a better listener, but also, importantly, how to help your audience listen better to your message, and stories.
There are real life examples throughout the book of people who listen for a living. And lots of great examples from the authors extensive experience.
I recommend this book if you are looking to make a greater impact in people's lives.

* NetGalley *

This book was recommended to me by a friend, even though I don't work in business or as part of a team, because they thought I'd be interested in the elements that are relevant to a more general reader. And they were so right.
It's a really generous and warm-hearted book: clear, well-written, easy to read and full of insights and practical suggestions. And written by someone who clearly knows her stuff and knows how to communicate it to the reader. I would say it's an invaluable read for anyone who is interested in improving their listening - and therefore communication - skills in their interactions with friends, family, colleagues and the world in general. A wonderful book.

* Amazon *

About Janie van Hool

Janie van Hool understands both speaking and listening profoundly. She began her career as a professional actor, training at The Royal Academy of Dramatic Art before embarking on 12 years of work in the theatre, in TV, as a voiceover artist and conference presenter.

She went on to gain an MA in Voice and researched for an MSc in Performance Psychology. The combination of her academic research together with her experience as a performer has given her a unique perspective on how to articulate messages with confidence and skill, and informed her work as a coach, advisor and skills teacher to business leaders.

Over the last 20 years she has developed leaders in a wide range of organizations, from mining in Australia to investment banking in New York and everything in between. She has crafted tactics, strategies, frameworks and tools to enable leaders to inspire others through impact, influence, presentation, storytelling and connection. Her fascination with how people communicate has helped countless leaders make a difference to themselves personally, and to the people they lead.

More recently she has volunteered as a listener with Samaritans - a UK charity dedicated to listening to people in distress. This has helped her complete the circle of communication insights that have been her life's work, by recognizing fully the incredible power of being heard.

Her first book - The Impact and Presence Pocketbook - was published in 2004.'

Table of Contents

Table of Contents


A high-profile business leader - currently to be agreed, but potential names include Dame Carolyn McCall, Richard Hytner and the new CEO (to be confirmed) of Samaritans, among others.


My journey as a it's been shaped in the worlds of theatre, business and charity volunteering and what that insight offers to leaders.

Note to Reader:

How to 'listen' to this book (there will be suggested recordings to start each chapter as a 'setting the scene' listening exercise)


1. Get Your Shift Together - Why Listen?

- What's the problem?

- The business of listening (environmental factors)

- What's possible if you make the shift?

- What's the process needed to achieve results

2. Shift work - How to Listen to Your Organisation

- The Listening Audit

- Listening Modalities

- Running listening meetings

- Managing Your Presentations

- Listening virtually

3. 'You've got shift to do!' - How to Listen to Your People

- Managing your impact as a listener

- Setting your intention

- Empathy mapping

- A listening methodology to live by

- Inclusion and the big conversations

- Timed reviews - how to keep getting better

4. Give a Shift - Helping Your Listeners Listen to you

- The music of talking (Voice, language and metaphor)

- Learning to dance (proxemics, body language and what happens online)

- How to structure your communication for easy listening

- The story behind the story - emotional engagement and why it matters

- Timing

5. Shift Happens- What to Expect

- How to communicate with discipline and practice

- Connecting and disconnecting rituals

- Dealing with what you hear

- A vision for the future

End Matter:

Further resources - workshops, coaching support, listening audit.

Additional information

The Listening Shift: Transform your organization by listening to your people and helping your people listen to you by Janie van Hool
Practical Inspiration Publishing
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a new book - be the first to read this copy. With untouched pages and a perfect binding, your brand new copy is ready to be opened for the first time

Customer Reviews - The Listening Shift