Free Shipping In Australia
Currency:
AUD $ AUD
The Essence of Total Quality Management By John Bank

The Essence of Total Quality Management
by John Bank

In Stock
$14.49
+10% GST
The Essence of Total Quality Management, 2/e combines theory and practical evidence to providean accessible and up-to-date overview of the subject. The book requires no prior knowledge of TQM and is an ideal text for courses where TQM is being introduced for the first time.
Only 2 left

The Essence of Total Quality Management Summary


The Essence of Total Quality Management by John Bank

A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).

Why buy from World of Books

Our excellent value books literally don't cost the earth
Free delivery in Australia
Read more here
Every used book bought is one saved from landfill

Table of Contents


Preface
1. Focus on the customer
2. Core concepts of total quality management
3. Learning from the quality gurus
4. Cutting the cost of quality
5. Case studies of total quality management
6. Tools and texchniques of total quality management
7. Evaluating TQM
8. Avoiding the hype
Appendix

Additional information

GOR001642863
The Essence of Total Quality Management by John Bank
John Bank
Used - Very Good
Paperback
Pearson Education (US)
1999-12-02
280
0135731143
9780135731147
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us.