Describing the main concepts of total quality management, this book explains the difference between TQM and traditional quality control. The key issues in making TQM the fundamental business principle are illustrated with case studies.
Describing the main concepts of total quality management, this book explains the difference between TQM and traditional quality control. The key issues in making TQM the fundamental business principle are illustrated with case studies. For example, the poor qualtiy processes at the Bhopal pesticide plant in India cost Union Carbide Corporation #420 million in compensation claims; the Space Shuttle explosion (the "major malfunction of Challenger") was the tragic cost of poor quality engineering and bad processes; and the sinking of the British ferry, Herald of Free Enterprise, was the result of badly-implemented safety procedures. TQM is a rational attempt to avoid such eventualities.
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Core concepts of Total Quality Management; learning from quality gurus; cutting the cost of quality; case studies in Total Quality Management - creating the positive TQM company culture; tools and techniques of Total Quality Management; avoiding the hype - a selective and annotated guide to further reading in Total Quality Management.
Essence Total Quality Management by John Bank
Used - Very Good
Pearson Education (US)
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