Providing a step-by-step guide to understanding the TQM process, this guide helps readers to understand the priniciples; assess the need for TQM; develop an implementation; and provide an environment for success and audit and monitor progress.
This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch.