Each Chapter ends with "Key Word Quiz," "Summary of Concepts and Skills" and "Skill Development Exercises."
I. FOUNDATIONS OF HUMAN COMMUNICATION. 1. Introduction to Human Communication.
Communication Models and Concepts.
Principles of Communication.
Culture and Human Communication.2. The Self in Human Communication.
Self-Disclosure.3. Perception in Human Communication.
The Stages of Perception.
Increasing Accuracy in Perception.4. Listening in Human Communication.
The Listening Process.
Listening, Culture, and Gender.5. Verbal Messages.
The Principles of Verbal Messages.
Disconfirmation and Confirmation.
Using Verbal Messages Effectively.6. Nonverbal Messages.
The Functions of Nonverbal Communication.
The Channels of Nonverbal Communication.
Culture and Nonverbal Communication.
II. THE CONTEXTS OF HUMAN COMMUNICATION. 7. Interpersonal Communication: Conversation and Conflict.
Effective Conflict Management.8. Interpersonal Relationships.
Characteristics of Interpersonal Relationships.
Stages in Interpersonal Relationships.
Relationships in a Context of Culture and Gender, Technology, and Work.9. Small Groups.
The Small Group.
The Brainstorming Group.
Problem-Solving Groups.10. Members and Leaders in Group Communication.
Members in Small Group Communication.
Leaders in Small Group Communication.
Membership, Leadership, and Culture.11. Public Speaking Preparation (Steps 1-6).
The Nature of Public Speaking.
Step 1: Select Your Topic and Purpose.
Step 2: Analyze Your Audience.
Step 3: Research Your Topic.
Step 4: Formulate Your Thesis and Identify Your Major Propositions.
Step 5: Support Your Propositions.
Step 6: Organize Your Information.12. Public Speaking Preparation and Delivery (Steps 7-10).
Step 7: Word Your Speech.
Step 8: Construct Your Conclusion and Introduction.
Step 9: Rehearse Your Speech.
Step 10: Deliver Your Speech.
Critically Evaluating Speeches.13. The Informative Speech.
Guidelines for Informative Speaking.
Types of Informative Speeches.
Amplifying Materials.14. The Persuasive Speech.
Guidelines for Persuasive Speaking.
Types of Persuasion Speeches.
Credibility Appeals.Glossary of Human Communication Concepts. Glossary of Human Communication Skills. Bibliography. Credits. Index.